Exact Sciences is hiring : Senior UX Researcher in San Diego

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

Exact Science’s Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

As a UX Researcher you’ll join a team of designers, writers, product managers, and engineers working to understand user needs. You’ll play a critical role in creating useful, usable, and effective products that align to both the user needs and established OKRs. The UX Researcher will work alongside the UX Research Manager to help plan and execute qualitative and quantitative research and uncover insights to recommend experience improvements. This role lives and breathes user experience and research. The UX Researcher is full of curiosity about the whole human—understanding their challenges, their behaviors, and their lives. They are motivated to uncover innovative solutions based on all types of data, qualitative and quantitative alike, and are passionate about creating delightful digital solutions with a cross-functional team. Through deep knowledge of the user and business, they seek solutions and opportunities for an improved user experience. They can articulate research findings and present solutions in a manner that is compelling and clear.

Primary location(s) : Madison, WI, with additional locations in San Diego, CA; Cambridge, MA; Redwood City, CA; Phoenix, AZ. This role can be hybrid or remote, depending on the candidate's location.

Essential Duties

Include, but are not limited to, the following :

• Assist in the identification, planning, and execution of qualitative and quantitative research methods to understand our users and their needs, identify experience improvements, and discover new opportunities.

Translate business needs and stakeholder requests into research objectives and their accompanying tasks and questions.

Help synthesize research results, prepare clear and impactful presentations, and deliver them to the team and broader organization.

Minimum Qualifications

Preferred Qualifications

Salary Range

$89,000.00 - $151,000.00 The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.

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