Dispatcher 3

Job Description

Job Description

About Us :

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary :

The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.

Qualifications and Experience :

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is required
• Minimum of 1-2 years’ experience in dispatch operations, preferably in the telecom industry
• Minimum of 1-2 years’ Salesforce or equivalent required
• Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required
• Understanding of safety regulations and industry best practices related to field service operations and logistics management required
• Proven geographical knowledge of service area and ability to read maps required
• Ability to work flexible hours, including evenings and weekends, as scheduled
• Must be able to type 40 words per minute
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Requirements

Essential Duties and Responsibilities :

Service Request Management :

Service Call Monitoring and Resolution :

Dispatch Operations and Administration :

Continuous Improvement :

Work Schedule and Availability :

Other duties as necessary may include but are not limited to :

Benefits

Why You'll Love Working Here :