Key Holder

PERMANENT POSITION

Scope : To provide a high standard of customer service and to contribute to the achievement of the store target.

Key Responsibilities :

• Providing exceptional standards of customer experience surpassing customer expectations at every opportunity.
• Demonstrating and reflecting the exceptional lifestyle image of Clic through customer service, attitude, personal grooming, and behavior.
• Developing a detailed knowledge of the product to provide exceptional and knowledgeable customer service.
• Participating in and representing Clic during events and activities.
• Contributing ideas and suggestions to the team to achieve improvements in all aspects of the store performance.
• Demonstrating a constant awareness and actively striving to achieve key performance indicators to increase boutique performance and reach individual and store targets.
• Actively ensuring merchandise presentation always reflect Visual Merchandising standards and general tidiness and cleanliness of the store.
• Playing an active role in replenishing stock according to the company's procedures and policies.
• Ensure the product is kept in the best way, tag and price correctly.
• Collaborate with the team in organizing the product in the stock room by participating in stock takes and helping to keep the stock room tidy and clean.
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained.
• Responsible for opening and closing the store when there is an emergency, and the Store Manager or Assistant Store Manager is not in the store.

Skills :