General Manager

General Manager

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important - TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

Position Overview : As a General Manager, you are responsible for the financial performance of the store. You will continuously encourage strong team engagement and a healthy culture by ensuring that clear roles and responsibilities are understood. You will do this by setting appropriate expectations, holding team members accountable, and, as a team, delivering a great overall guest experience. To be successful in the General Manager role, you are expected to maximize opportunities for sales and traffic growth and be an inspiration to your team. You enable your team and the business by demonstrating a commitment to Team, Guest (& Quality), and Business. You bring the core values to life by embodying Caribou's purpose : To create day-making experiences that spark a chain reaction of GOOD.

Core Responsibilities : TEAM Ensure the store is fully staffed for upcoming shifts, including making certain that all store schedules are up to date and written in a timely and effective manner; is deliberate regarding staffing decisions, including bench planning and development. Develop creative team member engagement strategies and foster a culture of continuous internal growth and development. Build and maintain a high-performing team through goal and standard setting, accountability, inspiration, and consistency by utilizing Caribou tools and resources. Responsible for the execution and team training completion of role-based training programs, promotional window training, and all other onboarding and training initiatives. Provide ongoing coaching, feedback, and recognition to team members to support their development, enhance performance, and foster a positive and motivating work environment. Model and uphold company policies, practices, and standards, and ensure a safe and supportive environment for team members and guests. Use assigned Caribou systems and tools in the appropriate manner and timeline. GUEST (& Quality) Lead by example to inspire and empower team members to deliver outstanding guest experiences by fostering a culture of excellence, continuous improvement, and fun. Facilitate the timely resolution of employee / customer relations, supply chain management, and asset management-related issues. Drive...