Information Technology SpecialistGF • Livonia, MI, US

Information Technology Specialist

GF • Livonia, MI, US

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General Fasteners Company

General Fasteners Company located in Livonia, MI is looking to hire a full time Information Technology Specialist.

Would you like to join a stable and growing local company where there is potential for career growth? If so, please read on!

This IT Specialist position earns a competitive starting wage, and we also offer great benefits and perks, such as 10 paid holidays, generous paid time off (PTO), a 401(k) option, flexible spending accounts (FSAs), life insurance, flexible work from home opportunities, a down-to-earth casual environment, and a positive team-oriented culture.

Our full-time employees also have access to medical, dental, vision, and other insurance options.

The Information Technology (IT) Specialist plays a critical role in supporting and maintaining the technology infrastructure that powers our distribution operations. This position ensures uninterrupted functionality of warehouse management systems (WMS), enterprise resource planning (ERP) software, inventory control technologies, and end-user devices across the distribution network. The IT Specialist provides day-to-day technical support, assists in implementing system upgrades, and contributes to the efficiency and reliability of all IT-related systems and services.

ESSENTIAL FUNCTIONS

Provide front-line technical support to distribution center staff, including troubleshooting hardware, software, barcode scanners, handheld devices, label printers, and network connectivity
Support and maintain Warehouse Management Systems (WMS) and their integration with ERP systems
Assist with the deployment, configuration, and maintenance of desktops, laptops, servers, and mobile devices used in warehouse and office environments
Monitor network and system performance across distribution facilities to ensure high availability and responsiveness
Respond to system alerts and incidents, performing root cause analysis and implementing corrective actions
Coordinate with logistics and warehouse teams to ensure technology supports operational workflows, inventory tracking, and shipping processes
Maintain accurate documentation of IT assets, system configurations, and support procedures
Assist in IT projects including facility expansions, new system implementations, and hardware upgrades
Ensure compliance with IT policies, cybersecurity standards, and best practices in a fast-paced, logistics-driven environment
Liaise with software vendors and service providers for timely issue resolution and system improvements

SKILLS, KNOWLEDGE, ABILITIES & JOB QUALIFICATIONS

Associate or Bachelor's degree in Information Technology, Computer Science, or a related field preferred

2+ years of IT support experience in a logistics, warehouse, or distribution environment is required

Familiarity with Warehouse Management Systems (WMS), ERP platforms (e.g., SAP, Oracle, NetSuite), and related technologies

Hands-on experience with Microsoft Windows, Office 365, network troubleshooting, and system administration. Meraki and Cisco networking is plus

Strong problem-solving skills and the ability to prioritize in a fast-moving distribution setting

Excellent communication and collaboration skills with both technical and non-technical teams

Interact well with employees at all levels within the organization and be able to build and maintain positive working relationships

Willingness and ability to be flexible and adapt to changing job requirements

Preferred Certifications (not Required)

CompTIA A+, Network+, or Security+

Microsoft Certified : Modern Desktop Administrator or Azure Fundamentals

Experience with Zebra or Honeywell scanning technology

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment

While performing the duties of this job, the employee is required to type, file and / or lift up to 20 lbs. The employee is frequently required to hear and speak. The employee is required to sit, stand, move about, and use hands and arms to reach, handle or feel. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

TRAVEL

Up to 25% travel required to GF work sites for support.

OTHER DUTIES

Duties, responsibilities and activities may change at any time with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

About General Fasteners Company

Founded in 1952, General Fasteners Company is a full-service distributor of Fasteners and Assembly Components. We excel at providing great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions for our valued customers. Our company culture plays a large part in our success. With 11 locations in North America, General Fasteners Company continues to provide these services to numerous companies throughout North America.

General Fasteners Company continues to find new and innovative ways to service our customers as we carry on the traditional values on which our company was founded. After 70 years, we continue to be a privately held Michigan corporation dedicated to helping our customers reach their strategic goals through inventory solutions.

We believe that happy, talented employees add value to our company. We do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development.

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Information Technology Specialist • Livonia, MI, US