Customer Care Analyst Senior

Order Management Specialist

This position will be responsible for order management activities and supporting the customer requirements and providing updates on open orders on a regular basis to the customers.

Key Responsibilities

• Assign team members to work with outside sales and customers to complete all requirements to fulfill customer orders.
• Work with regional and vertical support teams to meet company objectives.
• Responsible for effective execution of the order management process.
• Ensure the team enters orders with complete accuracy & send formal order confirmations within 24 hours of order receipt.
• Coordinate on customer delivery dates change in order status etc. and inform / coordinate with internal stakeholders and customers.
• Ability to successfully manage and resolve customer issues of the team to ensure customer satisfaction.
• Be the link between commercial teams, customers, and India production facility.
• Lead conference calls with customers on delivery, quality, returns, and payments.
• Develop effective working relationships with cross-functional teams including but not limited to operations, finance, sales, engineering, and end customers.
• Drive change and continuous process improvements.

Functional Competencies

Required Qualifications