Director of Customer Success

A company is looking for a Director of Customer Success to lead and scale a global team of Customer Success Managers while managing a portfolio of strategic enterprise customers.

Key Responsibilities

Lead and mentor a global team of Customer Success Managers to drive exceptional customer experiences and outcomes

Manage key enterprise accounts to ensure adoption, expansion, and executive alignment

Develop scalable customer success programs in collaboration with cross-functional teams to deliver consistent value

Required Qualifications

10+ years of experience in Customer Success or Account Management within SaaS, including 5+ years in leadership roles

Proven track record of driving retention and expansion in complex, enterprise-level accounts

Strong experience with Salesforce and CS automation tools

Strategic mindset with a balance of data-driven decision-making and human-centered leadership

Experience collaborating with cross-functional teams to achieve cohesive customer outcomes