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Help Desk Level 2 (Contract)

Help Desk Level 2 (Contract)

Blue Star Partners, LLCGreen Oaks, IL, United States
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Title : Help Desk Level 2 - D

Location : Green Oaks, IL (100% Remote)

Contract Duration : 1 Year with possible extensions

Contract Type : W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099)

Rate : $35 - $40 / hr

Overview :

We are seeking an experienced Help Desk Level 2,  for our client, a professional to join our remote team supporting Application Operations (AppOps) . The ideal candidate will have experience in Atlassian product administration, SharePoint administration, vendor onboarding / offboarding , or strong API development and integration experience . Candidates with backgrounds in regulated industries or medical devices are a plus but not required.

Required Qualifications :

  • 4-year degree in an IT-related field OR 4+ years of direct IT experience in relevant areas
  • 4+ years of total IT experience
  • Strong communication skills and ability to work with leadership and cross-functional IT teams
  • Comfortable working remotely using Slack, Teams, and email
  • Strong attention to detail and experience managing multiple tasks

Preferred Experience (Stand Out Skills) :

  • Atlassian product knowledge – specifically Jira Service Management (JSM), Confluence, BitBucket
  • SharePoint Administration experience (minimum 2 years as Admin)
  • Vendor management experience (onboarding / offboarding, quality control, attention to detail, strong communication with leadership)
  • API expertise – experience writing tools for APIs, interfacing programs, building integrations
  • Medical device or regulated industry experience (preferred, not required)
  • Certifications are a plus

    • Top 3 Desired Skills :

    API Tool Development & Usage : Ability to write tools, scripts, and integrations working with APIs

    Atlassian (Jira Service Management) Admin Knowledge

    SharePoint Administration Background

    Daily Tasks / Duties :

    Manage day-to-day Atlassian Jira Service Management requests (50-100 daily tickets from over 1300 SW / HW developers)

    Process Jira requests, handle AppOps tickets, and assist with tool administration

    Meet with ADC Managers regarding vendor onboarding / offboarding

    Execute a wide variety of tasks supporting AppOps and Application teams

    Collaborate daily with the AppOps team and across departments

    Work closely with vendors, ensuring compliance, accuracy, and attention to detail

    Work Environment :

  • 100% Remote (Any U.S. time zone; typical work hours 9 AM – 5 PM local time)
  • Frequent communication via Slack, MS Teams, and email
  • Collaborative team environment focused on high-quality, detail-oriented work
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    Help Desk • Green Oaks, IL, United States