Rail Network Coordinator

Rail Network Coordinator

RSI Logistics, recently acquired by Trinity Industries Inc., is looking for a Rail Network Coordinator. The Rail Network Coordinator is responsible for proactively monitoring loaded railcars from the point of release at the origin to final placement at destination, as well as the empty return. This role is responsible for ensuring exceptions are identified, escalated and handled, while informing business partners of any variations to planned trips.

Key Responsibilities :

• Understand railcar operations in order to identify potential issues and navigate customer service issues through to resolution
• Utilize a cloud-based railcar tracking system to monitor, identify problems, and provide updates to stakeholders
• Communicate with railroads to troubleshoot issues and delayed railcars (includes phone / email communication and logging issues)
• Ensure railcars are travelling along the correct route and going to the correct destination, and on time
• Understand bill of lading, way billing, and railroad terminology
• Goal-driven and continuous improvement mindset
• Communicate and present information to internal and external stakeholders

Qualifications :