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Customer Quality Engineer

Customer Quality Engineer

SikaGrandview, MO, US
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Overview

Sika is looking for an experienced Quality Engineer to join its growing team in Grandview for the Automotive and Industry team. The Customer Quality Engineer will play a key role to ensure Injection Mold production efficiency through process design and development, and direct production support.

Responsibilities

  • Serve as customer representative for product issues (quality, deliveries and other customer requests).
  • Lead and direct customer issues to closure by gathering appropriate teams and problem solving using tools such as 8Ds, 5Ps, DWDP, 5-Whys and other documents as required by the customer.
  • Maintain daily quality (PPM and other targets) and cost data for all customers as well as at the Grandview plant level.
  • Fulfills all new parts submission (PPAP) requirements.
  • Provide on-site problem resolution at customer locations.
  • Coordinate quarantine and containment actions at customer locations and Grandview plant.
  • Work closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and / or process changes.
  • Coordinate, lead, facilitate and coach efforts within all Sika Operations to achieve and maintain customer satisfaction.
  • Develop, implement, and deploy methods of communication of customer performance.
  • Champion continuous improvement efforts to assure continued customer satisfaction.
  • Develop, coordinate, and implement projects to improve efficiency and decrease scrap.
  • Provide leadership to attain Customer Quality Awards.

Qualifications

  • Bachelor's degree in a related discipline
  • 5 years of experience in quality assurance or related experience
  • Solid working knowledge of quality principles, audit protocols, inspection procedures, PPAP
  • Automotive experience a plus
  • Knowledge of continuous improvement tools / processes to participate in projects across functional areas of the business to resolve supplier issues
  • Well organized
  • Solid interpersonal and follow up skills
  • Computer literacy
  • Strong analytical skills
  • Comfortable working in a manufacturing environment
  • Benefits

  • 401k with Generous Company Match
  • Bonuses
  • Medical, Dental, and Vision Benefits
  • Paid Parental Leave
  • Life Insurance
  • Disability Insurance
  • Paid time off, Paid holidays
  • Floating holidays + Paid Volunteer Time
  • Wellness / Fitness Reimbursements
  • Education Assistance
  • Professional Development Opportunities
  • Employee Referral Program & More!
  • Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

    Equal Opportunity Employer : Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

    Senioriy level

  • Associate
  • Employment type

  • Full-time
  • Job function

  • Quality Assurance
  • Industries
  • Chemical Manufacturing
  • Referrals increase your chances of interviewing at Sika by 2x

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