After Hours Support Manager

A company is looking for an After Hours Support Manager to oversee evening operations and support in elder care.

Key Responsibilities

Answer calls from caregivers, clients, and professionals, addressing inquiries and issues professionally

Provide support during scheduled shifts on Wednesday and Saturday nights, with occasional coverage for other shifts

Demonstrate a commitment to customer experience and service excellence in all interactions

Required Qualifications

Must reside within a commutable distance to the Framingham, MA office for occasional trainings and events

At least 1 year of administrative experience in health care, elder care, or human services

A Bachelor's degree from an accredited college

Prior experience in a remote working environment

Strong problem-solving skills and the ability to multitask