Technology Support II - Production Support

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in the Corporate Technology organization, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm

Improves operational stability and availability through participation in problem management

Assists in the escalation and communication of issues and solutions to the business and technology stakeholders

Identifies trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects autonomy

Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering

Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root

Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code

Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud

Ability to code in at least one programming language such as Shell or Python

Proficient knowledge of maintaining a Cloud-base infrastructure

Exposure to observability and monitoring tools and techniques

Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Experience with Linux as an operating system, and application support

Familiarity with site reliability concepts, principles, and practices

Proficient knowledge of observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk

Familiarity with common networking technologies, and continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform

Preferred qualifications, capabilities, and skills

• Proficient knowledge of financial services industry

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans