A-3 / 12 - 4645 - Service Desk Specialist / Help Desk

Candidate will be required to work a hybrid schedule – on-site each Wednesday in Dover, DE.  Candidate is required to work on-site in Dover, DE 1st week for orientation and training.  All work must be performed in the United States.

Our direct client has an opening for a Service Desk Specialist / Help Desk # 4645. This position is for 6-12+ months, with option of extension, and will be worked in a hybrid schedule – on-site each Wednesday in Dover, DE.

If you are interested, please submit the following :

YOUR CURRENT RESUME.

YOUR HOURLY RATE.

Below is the job description – Resumes due ASAP –

Shift : 10 : 30 am – 7 pm EST

Description :

• This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
• The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
• Excellent communication and customer service skills are a must.
• The primary function of this position is to resolve and / or manage issues over the phone or via remote tools.

Preferred Education :   A+ Certification and Network + Certification or demonstrated equivalent.

Role Details :

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