Skip Team Manager

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

The Skip Manager is responsible for overseeing and directing the activities of the skip tracing team to ensure efficient, compliant, and results-driven operations. This role requires strong leadership, organizational skills, and the ability to manage performance while ensuring strict adherence to company policies, client requirements, and regulatory standards.

The Skip Manager serves as the primary liaison between senior management and the skip team, ensuring that production goals are achieved, compliance is maintained, and employees are supported through training, development, and performance coaching.

Qualifications

High School Diploma Required (College Degree Preferred)

Skip Tracing / Collection experience required

Ability to meet deadlines

Attention to Details

Ability to correctly interpret and implement written and verbal directions

Prioritize workload based on mandatory requirements and client / Client service level agreements.

Professional attitude

Strong Work Ethics

Good Attendance

Strong leadership skills (leading by example)

Strong presentation skills

Ability to motivate and cultivate the respect of others

Ability to influence others in a positive manner

Accepts ownership and accountability for business decisions

Strong Communication skills, written and verbal

Strong listening skills

Uncompromising integrity

Ability to interact with clients and internal staff positively and effectively

Strong, independent judgment skills, as well as the ability to make effective decisions quickly

Ability to manage and give unbiased reviews

Position Responsibilities

Reports directly to the CEO

Lead, develop, train and motivate team members to achieve set monthly team goals and increase production

Leading an assigned team while maintaining a personal skip que.

Communicate effectively with client to secure billings and resolve issues.

Work with Compliance / QA Manager to ensure team meets monthly compliance goals

Meet monthly team and individual goals.

Assist in day-to-day operations as needed (answering phones, etc.)

Create Incentives that motivate and reward team members.

Responsible for setting, tracking individual and team goals and ensuring those goals are met.

Submit annual performance evaluations form with recommendations to HR manager.

Facilitate flip program within assigned team.

Monthly audit : Updates, Closed files, pending files, exhausted efforts files.

Training & Develop New and existing team members. Ongoing development of team

Assist skip tracers with talk-offs and management calls.

Monitor file count for assigned team.

Report any employee misconduct or issues to the Operations Manager and Owners.

Required to work two Saturdays per month.

Availability to work flexible shifts between 8AM and 6PM (M-F)