Account Coordinator

Account Coordinator

Account Coordinator

At Read AI, we're redefining how teams collaborate by bringing intelligence to every conversation. Our platform supercharges productivity across meetings, messages, and email, so work gets done faster, smarter, and with better focus. We integrate seamlessly with tools like Zoom, Microsoft Teams, Google Meet, Slack, and more, helping teams stay aligned and move forward, whether they're in the same room or across time zones.

Backed by $81 million in funding from Smash Capital, Madrona, and Goodwater Capital, Read AI is growing. If you're excited to shape the future of AI-powered collaboration and want to make an impact at a product-focused startup, we'd love to meet you.

The Role

The Account Coordinator is a key support role within the Customer Success team, focused on delivering exceptional service to clients and internal stakeholders. This position is ideal for a detail-oriented, proactive professional who thrives in a fast-paced environment and enjoys solving problems, managing support workflows, and contributing to internal projects.

Responsibilities

• Serve as a primary point of contact for routine client support inquiries, managing and resolving Zendesk tickets and email requests efficiently and professionally.
• Pull and prepare client usage reports, analytics, and renewal documentation as requested by Account Managers or leadership.
• Educate users on how to effectively use Read AI, troubleshoot issues, and provide comprehensive support.
• Support the planning and execution of CS team projects, ensuring they are delivered on time and within scope.
• Identify and suggest process improvements to enhance support workflows and overall team efficiency.
• Take ownership of tasks and ensure they are completed to the highest standard.

Qualifications

Why Read AI?

The annual base salary for this position ranges from $50,000 - $62,000 plus equity and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer low deductible health plans, as well as flexible time away and family leave programs.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.