Technical Account Manager, Pharmaceuticals

Technical Account Manager, Pharmaceuticals

IMCD US currently has an opening for a Technical Account Manager! This position sits on our Pharmaceuticals team and will support the Northeast Territory. Candidates must be located in the Northeast to be considered for the role. IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today. Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.

The Account Manager will have a dynamic and challenging role and will play an important part in IMCD's objective to grow earnings for our strategic principals. They will be responsible for managing sales territory to meet budget and other business objectives.

Successful candidates will be responsible to :

• Makes in-person sales calls on purchasing, R&D, and other relevant customer contacts on existing customer accounts.
• Uncovers and develops new prospects which fit the company's strategic market focus.
• Attends select industry functions to build IMCD US Pharma network of customer, prospect, and supplier contacts.
• Obtains training and develops knowledge in oral solid dosage forms and supplier products as applied to solid oral dosage forms.
• Develops working knowledge of company key financial indicators and the qualitative effects of supplier and customer economics on these indicators.
• Learns and uses the company's technical support system to assist customers (and sometimes suppliers) with basic technical issues.
• Learns and uses company's commercial software system to provide commercial reports for customers and company management.
• Refines call plan for territory.
• Maintains relationship with accounts designated as telephone-only customers.
• Achieves budget and other territory objectives (such as call frequencies, on-time, reporting, etc.).
• Maintains sales records and information such as call reports, weekly and monthly reports, etc.
• Provides additional information and reports as required by the company's management.
• Manages additional sales-related projects as required by the company's management.

Skills : Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner. Desire to serve customers and suppliers / manufacturers with finesse and a can-do attitude. Desire to constantly grow and improve the business and oneself. Ability to quickly respond to external and internal requests. Ability to manage and prioritize multiple simultaneous demands with professionalism and a positive attitude. Ability to multitask and switch focus quickly. Ability to think and work independently. Desire to learn new technical and sales skills. Deadline-driven, detailed oriented, and conscientious. Proficient with common computer programs, including Microsoft Office. Excellent written and verbal communication skills.

Required Qualifications : Bachelor's degree in physical or Life Sciences or seven years' experience in related industry / position. Demonstrated ability to manage multiple projects. Experience in a fast-paced environment.

Desired Qualifications : MBA or equivalent. Experience in related industry / position. Competencies : Business Acumen. Problem Solving / Analysis. Customer / Client Focus. Communication Proficiency. Teamwork Orientation.

Supervisory Responsibility : This position has no supervisory responsibility.

Work Environment : This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.

Position Type / Expected Hours of Work : This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.

Travel : This position requires 50% travel. Frequent travel is outside the local area and overnight.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMCD Offers : If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, So Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.