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Customer Experience Journey Manager

Customer Experience Journey Manager

VirtualVocationsKalamazoo, Michigan, United States
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A company is looking for a Customer Experience Enjoy Journey Manager to lead the in-life customer experience for their Enjoy service.

Key Responsibilities

Define the Enjoy vision and maintain a roadmap across service performance, billing clarity, payments, and plan-change flows

Maintain a prioritized backlog and lead agile delivery with cross-functional teams

Use customer insights and analytics to diagnose issues and build performance dashboards

Required Qualifications

6+ years in product, customer experience, or operations within telecom or billing

Strong fluency in analytics and billing / payment systems

Experience deploying AI / automation in production workflows

Proven cross-functional leadership abilities

Customer-obsessed with a bias for action

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Customer Experience Manager • Kalamazoo, Michigan, United States

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