Desktop Support RepresentativeVirtualVocations • Cleveland, Ohio, United States
Desktop Support Representative
VirtualVocations • Cleveland, Ohio, United States
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A company is looking for a Desktop Support Representative - Level 1.
Key Responsibilities
Serve as the first point of contact for store associates experiencing issues with digital selling Android devices and related applications
Troubleshoot and resolve issues related to device performance, app crashes, syncing, and network connectivity
Document incidents, resolutions, and patterns using the internal ticketing system
Required Qualifications
1-2 years of IT or technical support experience
Experience supporting mobile devices, preferably Android
Familiarity with mobile device management (MDM) tools
Comfortable working in a ticket-driven environment with SLAs and performance metrics
Ability to follow detailed troubleshooting workflows and communicate technical solutions clearly
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Desktop Support • Cleveland, Ohio, United States
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