Shuttle Driver SupervisorLAZ Parking • Windsor Locks, CT, US

Shuttle Driver Supervisor

LAZ Parking • Windsor Locks, CT, US

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Job Description

What's in it for you?

We are redefining parking management and having fun doing it! To support our company’s culture of investing in our people, we offer employees the following perks :

Great Base Pay
Growth Opportunities
Paid training
Free company uniform

The following programs are available to help support you as a LAZ employee,  free  of charge.

Health Coaching & Resources  One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.

Employee Assistance Program (EAP)  you and eligible members of your household have 24 / 7 access to confidential counseling.

Smoking Cessation Program

Additional Benefits :

401(k) with Employer Match

Medical, dental, vision – 3 plan options!

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, “parking is our industry, but people are our passion”. Our mission is to “create opportunities for our employees and value for our clients.” When it comes to parking, we’re the experts!

The Spirit of the Position :

The Shuttle Supervisor oversees operations in the absence of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

Principal Job Duties :

Support location management with the operational, safety and service-related success at their location.

Managing, planning, scheduling, training, and directing the activities of shuttle drivers.

Ensure that controlled expenses and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.

Additional duties as assigned.

People

Attend daily stand-up meetings and resume meetings scheduled by client.

Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift either personally or managed through Shift Leads.

Assist with the management and development of the team to accomplish annual and periodic goals / initiatives, while embodying and using LAZ Parking’s culture as a guideline.

Identify high potential employees to support the organization’s continued growth, both within your region and outside.

Actively participate in the recruiting and onboarding process for prospective employees.

Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.

Any and all safety concerns are reported to the Hospitality Manager / Assistant Hospitality Managers for review and suggestions on how to improve safety at your hotel.

Ensures staff adheres to rules of conduct, policies and procedures.

Supervises, mentors, and trains staff on day-to-day activities in the absence of management.

Product

Embrace, resolve, and see through to resolution any customer service or client concerns

Communicates any challenges to Location Management to address.

Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.

Assists with the completion of the schedule.

Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.

Responsible for cultivating client relationships and business retention.

Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s).

Profit

Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.

Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.

Responsible for ensuring LHIST data is entered daily and accurately.

Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.

Education :

High school diploma or GED required.

Experience :

Minimum 4 years Supervisory experience

Valid driver’s license required with an F endorsement

Skills :

Ability to communicate professionally and effectively.

Ability to speak, read, and comprehends the English language.

Must be open to feedback, differing opinions and other points of view.

Demonstrates a sense of urgency and timeliness.

Demonstrate the ability to seek improvement.

Excellent teambuilding and interpersonal skills.

Ability to drive a standard transmission.

Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license.

Physical Demands :

Willingness to work in the elements – heat, wind, snow, rain, etc.

Ability to lift, push and pull at least 50 pounds.

Ability to stand, walk and run for extended periods of time.

Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties / functions.

FLSA Status :  Non-Exempt, Non-Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question

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Shuttle Driver • Windsor Locks, CT, US

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