IT Field Engineer
Enhanced Computing Solutions21152, MD, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionUse our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing and recording all work though our Ticketing System Make sure that Client Documentation in well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren’t “stale” throughout the process Create and maintain documentation for on-site processes Escalate tickets that require Service Delivery Manager support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients Follow the schedule provided by the Service Delivery Manager or Service Coordinator Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues Identify opportunities for improvement and make constructive suggestions for change Contribute to the process of innovative change effectively Undertake other duties as required by the Service Delivery Manager A love of (and ability to) Solve Problems & Challenges Great Communications skills, founded in being a good listener Understanding of support tools, techniques and how technology is used to provide services Understanding of operating systems, business applications, printing systems and network systems Diagnosis skills of technical issues related of end-user hardware & software and network devices Experience and knowledge of working with the Microsoft 365 Platform Experience in workstation migrations Experience working with vendors for expedited troubleshooting of hardware and software systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing Client Experience Advanced knowledge of IT Applications, Software & Hardware The ability to speak both Geek and human Great Communications skills, founded in being a good listener A deep desire to deliver an amazing Client Experience The ability to keep up with & adapt to the fast-paced IT world Experience using a Ticketing system / RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications such as Microsoft MCP, etc. Client Experience Certifications such as Helpdesk Habits etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. We offer Health / Dental and Vision coverage An easy-going environment and culture (we all enjoy what we do) The flexibility to work from home (we run a Hybrid office) Subscription to Cybrary.it A High-Powered Laptop A Proactive Approach to Ongoing Training to help you develop life-long skills
Job Description
Job Description
OVERVIEW
The number one goal of everyone in our team is to make our Clients exceptionally happy. The IT Field Engineer plays an important role in making sure that happens.
The IT Field Engineer handles escalated support requests for the Service Delivery Team, that require an onsite visit.
When help is needed the IT Field Engineer can turn to the Service Delivery Manager for guidance and support.
RESPONSIBILITIES & TASKSCUSTOMER SERVICE
- Work on and resolve escalated Helpdesk Tickets
- Delight our Clients with a Friendly, Quick and Helpful Experience
- Provide the Client with advanced troubleshooting
USE OF OUR TICKETING SYSTEM
COMMUNICATION, REPORTING & RISK
TEAM WORK
SKILLS AND ATTRIBUTESDESIRED
NICE TO HAVE
PERKS
Salary : $68k - $70k
Powered by JazzHR
WvarjzD9dL
serp_jobs.job_alerts.create_a_job
It Field Engineer • 21152, MD, US
Job_description.internal_linking.related_jobs
Field Engineer 2026 (Fallston, MD).This full-time entry level engineering position supports a crew(s), project or plant team(s) in the planning, scheduling, execution, and controlling of site and h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.Ground-breaki...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Fedale Roofing and Siding, a member of the Infinity Home Services family of brands, seeks Field Marketers to join their team in the North Wales, Chadds Ford / Wilmington, Sussex and Berlin areas.Fiel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client : Medical Device Manufacturing Domain.Position : Quality Engineer II (Calibration) (CFNJP00052409).Duration : 3+ months Contract (possibility of Extension).
Calibration experience, Ability to us...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
This role involves managing Azure subscriptions and AWS accounts, as well as providing assistance with High Performance Computing (HPC) (Linux), secure storage devices and virtual desktop environme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As an IT Field Support Specialist at Independent Software, you will play a critical role in delivering hands-on and remote technical support across a range of IT systems.You’ll work directly ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.Our corrugated packaging business seeks to be the leader in helping our customers — large an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours IT@JH Research IT Solutions is seeking a highly collaborative, user-centered.Research IT Solutions Engineer,.IT solutions developed to meet the diverse needs of the Johns Hopkins University (JHU) a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Field Engineer I - Nationwide 2026.US-RI-Providence | US-CT-Glastonbury | US-MA-Boston | US-NY-New York | US-VA-Arlington | US-MD-Baltimore | US-PA-Philadelphia | US-NJ-Newark | US-NC-Charlotte | U...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Job Title : Real Property Data Engineer.We are seeking a skilled and results-driven Azure data and analytics engineer to develop and manage cloud-based data solutions.
This role focuses on building s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Field Engineer Internship 2026 (Fallston, MD).Meaningful, fast-paced work with the region's largest heavy civil construction and materials company.
On-the-job training led by talented, passionate me...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 IT@JH Enterprise Directory and Messaging is seeking a Systems Engineer.Johns Hopkins University and Medicine for all affiliations, including faculty, staff, students, and administrative departments...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.Through the essential water and wastewater services we deliver, we have a very personal connection to the p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
This role involves managing Azure subscriptions and AWS accounts, as well as providing assistance with High Performance Computing (HPC) (Linux), secure storage devices and virtual desktop environme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days IT@JH Research IT Solutions is seeking a highly collaborative, user-centered.Research IT Solutions Engineer.IT solutions developed to meet the diverse needs of the Johns Hopkins University (JHU) an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Field Engineer 2026 (Fallston, MD)
Allan MyersFallston, MD, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Field Sales Engineer
Shimadzu Scientific InstrumentsColumbia, MD, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Lead, IT Applications
CienaBaltimore, MD, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Field Marketer
G. Fedale Roofing and SidingBel Air, MD, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Quality Engineer
ALOIS SolutionsSparks Glencoe, MD, United Statesserp_jobs.job_card.temporary
- serp_jobs.job_card.promoted
Systems Engineer (IT@JH Research IT Solutions)
InsideHigherEdBaltimore, Maryland, United Statesserp_jobs.job_card.full_time
IT Field Support Specialist
Independent SoftwareColumbia, MD, USserp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
MGR-QUALITY SYSTEMS
Packaging Corporation of AmericaNew Oxford, PA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sr. Research IT Solutions Engineer (IT@JH Research)
InsideHigherEdBaltimore, Maryland, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Software Implementation Project Manager & Educator - Hybrid
Eurofins USA BioPharma ServicesLancaster, PA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Field Engineer I - Nationwide 2026
Gilbane Building CompanyBaltimore, MD, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Real Property Data Engineer
AreliBel Air, MD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Field Engineer Internship 2026 (Fallston, MD)
Allan MyersFallston, MD, United Statesserp_jobs.job_card.internship
- serp_jobs.job_card.promoted
Systems Engineer (IT@JH Enterprise )
InsideHigherEdBaltimore, Maryland, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Lead Water Treatment Operator
Nexus Water GroupBel Air, MD, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Systems Engineer (IT@JH Research IT Solutions)
Johns Hopkins UniversityBaltimore, MD, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Research IT Solutions Engineer (IT@JH Research)
InsideHigherEdBaltimore, Maryland, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Software Engineer, Platform - Westminster, USA
SpeechifyWestminster, MD, USserp_jobs.job_card.full_time