Job Description
Beacon Communications, LLC is seeking a motivated Audio - Visual Service Technician to join our dynamic service team. This role focuses on the troubleshooting, maintenance, and repair of commercial AV systems. The salary range for this position is $30.00 - $37.50 / hour, commensurate on relevant factors such as education, experience, etc.
Responsibilities
- Diagnose and resolve AV system issues across conference rooms, boardrooms, classrooms, and public assembly spaces
- Perform on-site service calls and preventive maintenance in alignment with service level agreements
- Troubleshoot AV components including DSPs, matrix switchers, touch panels, control processors, displays, projectors, and video conferencing systems
- Document service activities, issue resolutions, and client interactions in the ticketing system
- Collaborate with engineering and operations teams to identify root causes and implement long-term fixes
- Maintain a clean and organized service vehicle and inventory of parts and tools
- Assist with basic programming adjustments and firmware updates
- Support customer training on AV system functionality and usability
- Adhere to safety standards, job site protocols, and manufacturer guidelines
Qualifications
Required :
2+ years of experience servicing commercial AV systemsFamiliarity with AV technologies such as Crestron, Biamp, Extron, QSC, Shure, etc.Strong understanding of signal flow, wiring standards, and device configurationAbility to read and interpret AV system drawings and schematicsValid driver's license and clean driving recordStrong communication and problem-solving skillsPass background checkPreferred :
CTS or CTS-I certification (or willingness to obtain within 12 months)Experience with ticketing platforms (e.g., VISTA, or similar)We do not list all duties and reserves the right to revise this description at any time. This job description is not a contract for employment, and employment may be terminated at any time for any reason as outlined in the employee manual or other written agreement.
Equal Opportunity Employer
An Equal Opportunity Employer
We do not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by law or regulation. We are committed to providing equal opportunity to all qualified applicants.
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