Customer Care Specialist, EdAssist

In some phone-based customer service roles, your work is seen as just answering a call, but at Bright Horizons we know the work that you do is important and critical to our success. You'll not only have an opportunity to make a positive impact through your passion for helping people, but you'll have a chance to learn and grow in an incredible work environment where teamwork is valued and fun is encouraged

Bright Horizons has been named by FORTUNE magazine numerous times as one of the "100 Best Companies to Work For" because of our warm, inclusive, casual, yet challenging work environment. Our Contact Center has also received multiple awards, including being honored a Center of Excellence and named one of the Top 50 Call Centers in North America, which says a lot for the amazing people we have working here

As an Enrollment Specialist / Customer Care Specialist you will be working on our Enrollment Team responding to parents seeking full or part time care in a Full Service Bright Horizons center. As the first contact for parents, these specialists are required to display a positive upbeat demeanor as they are explaining the value of visiting their Bright Horizons center of choice. Showing empathy to parents who are hesitant to leave their child after maternity leave or are concerned that their preschoolers will not adjust to center care is an important skill for this position. Soft sales skills and an ability to effectively promote our childcare centers are desired as our goal is to increase the number of families visiting our centers. Being able to assess each family's needs and respond to them accordingly through professional and engaging conversations is necessary.

What you will be doing :

• Responding to parent inquiries assessing their childcare needs and promoting Bright Horizons' childcare centers.
• Maintaining a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values and philosophy.
• Maintaining a high-level of customer satisfaction with both internal and external customers.
• Answering incoming calls in a timely manner as identified by service level standards.
• Meeting minimum performance standards.
• Maintaining a high-level of customer satisfaction.

Salary and Other Compensation Disclosures

The starting rate for this position is $18.75 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits :

The Company offers the following benefits for this position, subject to applicable eligibility requirements :

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Deadline to Apply Information :

This posting is anticipated to remain open until 10 / 6 / 2025.

Compensation : $18.75

Life at Bright Horizons :

Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us .

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources : Know Your Rights , Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA) .

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.