Associate Director, Relationship Management, EAB Seramount

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, advancement, and the workplace.

Seramount, part of EAB, is a strategic business dedicated to advancing diversity, equity, and inclusion (DEI) in the workplace.

We serve forward-thinking organizations with integrated tools that provide a strategic and holistic map for setting new standards for workplace culture. Over the past four decades we've built deep, data-powered intelligence on the employee experience, allowing us to address specific client workplace challenges related to DEI. We excel in serving as our members' go to partner in developing and progressing their diversity and inclusion strategies. Our business is in growth mode and offers the right person the opportunity to be a part of a diverse, dynamic, creative, and highly skilled team partnering with leading companies to advance more inclusive corporate cultures.

At EAB and Seramount, we serve not only our partner institutions and organizations but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our careers page.

The Role in Brief :

Associate Director, Relationship Management, EAB Seramount

EAB Seramount Relationship Directors are the senior contact for all partner interactions in the Seramount service, renewal, and upsell process. They are responsible for strengthening and directing executive member relationships, promoting partner utilization and engagement, and driving revenue growth through retention and upsell efforts. Incumbents meet with (in person and via phone / Zoom) executives (CDOs, CHROs, etc.) at partner organizations to understand their needs and challenges with membership, partner to problem solve, and paint a vision for continued membership and growth opportunity. Additionally, Relationship Directors develop and execute strategic plans for serving, renewing, and expanding partnerships within an assigned pool of organizations.

This role may be based in EAB's Washington, DC office; Richmond, VA office; or is open to remote work within the continental U.S. This hire will report into the Managing Director, Seramount's Relationship Expansion team.

Primary Responsibilities :

Industry, Content, and Member Knowledge

• Develop deep knowledge of major players in corporate DEI and HR / Talent industry
• Develop strong knowledge of Seramount offerings (across Diversity Best Practices, CDOC Collaborative, HR Executive Board, events, etc.)
• Increase knowledge of diversity, equity, and inclusion by attending member conferences / events, reading research reports, and participating in advisory / consulting calls with partners
• Serve as the voice of the market, sharing learnings to inform product and services
• Serve as the voice of the partner, reporting back to other internal key stakeholders
• Share member intelligence with key internal stakeholders to foster a more collaborative and connected service approach
• Use consultative selling skills to determine the needs of our partners and how we can best help them meet their objectives; this may mean challenging partner assumptions
• Collect, review, and understand member strategic plan; deep knowledge of priorities at organizational level
• Develop knowledge of partners' contracting processes, budget cycles, and decision-making processes and players
• Understand partner internal politics and key stakeholders
• Understand partner financial situation and incorporate into renewal & upsell strategy

Relationship Management & Cultivation for Upsell

Basic Qualifications :

Ideal Qualifications :

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other's unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation :

The anticipated starting salary range for this role is $56,000 - $81,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for lucrative uncapped incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance.

Benefits :

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include :

Benefits kick in day one; learn more at eab.com / careers / benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.