Customer Care Representative
Tokio Marine HCCColumbia, MO, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionCustomer service or insurance industry experience Bachelor's or Associate's Degree (not required) MO Property and Casualty License (not required) Comfortability with navigating basic CRM software and some data entry Coordinate client requests Finalize transactions including payment, legal documents, and finance agreements Analyze problems and seek customer resolutions Multitask over multiple service platforms Effectively communicate underwriting decisions to clients Communicate industry trends to leadership Assist with system improvements Licensed in Missouri (Training, learning, and testing to be provided and paid for) Great interpersonal skills to benefit the team environment
Customer Care Representative
Columbia, MO
Full-time, 40 hours / week, 8 : 00 AM - 5 : 00 PM or 10 : 00 AM - 7 : 00 PM
Pay negotiable commensurate with experience
Customer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.
What We're Looking For
- High energy and excitement for helping others
- Curious minds with an inherent eagerness to learn and adapt
- Excellent verbal and written communication
- Passion, drive, and work ethic to succeed within the company, team, and individually
It Would Be Great If You Have These Skills Already
Key Responsibilities
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Customer Care Representative • Columbia, MO, US