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Managed Services Engineering Associate - Summer 2026 Internship Program

Managed Services Engineering Associate - Summer 2026 Internship Program

Heartland Business Systems, LLCColumbia, MO, US
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Job Description

Job Description

Description : Position Summary :

Function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition this position provides customer service, and shows the day to day responsibilities involved in being a successful member within the IT industry.

Roles and Responsibilities / Essential Functions :

  • Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.
  • Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
  • Perform proactive maintenance duties such as switch / firewall / routers upgrades, server patches, workstation patches, firewall rules, etc.
  • Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
  • Monitor and analyze customer networks, systems, backups, and security appliances.
  • Work with customer’s primary field engineer to perform work on an as needed basis.
  • Cross- Education / Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.

Requirements : Competencies

  • Accountability - Ability to accept responsibility and account for his\her actions
  • Adaptability - Ability to fit into a changing environment
  • Conceptual Thinking – Ability to think in terms of abstract ideas.
  • Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
  • Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
  • Communication – Ability to communicate effectively with others both verbally and in writing.
  • Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge

    • Preferred Experience :

  • At least 3 months of industry experience.

    • Required Skills, Education and / or Certifications :

  • Be enrolled in a university majoring in an IT related field.
  • Minimum 3.5 GPA

    • Preferred Skills, Education and / or Certifications :

  • CCENT or CCNA
  • MCSA

    • Equal Opportunity Employer - Including Disabled and Veterans #HBS

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    Summer Associate 2026 • Columbia, MO, US

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