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Customer Service Rep (Contact Center)

Customer Service Rep (Contact Center)

Crouch Staffing Solutions, Inc.Waco, TX, US
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Job Description

Job Description

Crouch Staffing Solutions, Inc. in Hewitt, TX is immediately hiring for a Customer Service Representative (Contact Center) to work in Waco, TX!

Location : Waco, TX 76710

Job Title : Customer Service Representative (Contact Center)

Job Type : Full-time

Pay / Salary : $18.00 per hour

Hours of Work : Monday - Friday, 8 : 15 AM – 4 : 30 PM(36.25 hours)

Responsibilities :

  • Accept phone calls in the call center from existing and prospective clients and provide professional, courteous service
  • Process a variety of requests and profiles changes within the administration system.
  • Compose and produce correspondence for existing clients, including responses by email.
  • Develop knowledge of company products and policy administration procedures.
  • Participate in change management by performing user testing in the policy administration system when needed.

Qualifications :

  • Prefer one or more years of work experience in customer service in a related industry, or Associate’s degree.
  • Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls.
  • Effective written and verbal communications using different channels (phone, email, etc.)
  • Basic mathematical ability.
  • Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.
  • Must be detail oriented and able to meet deadlines.
  • Ability to make sound decisions.
  • Ability to maintain confidentiality of files.
  • Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company.

    • If interested in this opening, please apply online at www.crouchstaffing.com

    Recruiting Office : 815 N. Hewitt Dr., Hewitt, TX 76643

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    Customer Service Rep • Waco, TX, US

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