Customer Support Representative - Front Desk Manager

Customer Support Representative

We are growing! Fred Astaire Dance Studios is excited to be adding to our team. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized, and being part of a fast-paced environment? If so, then we may have an opportunity for you.

This role is of crucial importance to our clients, team members, and studio experience. Daily, you will greet students and answer questions about their accounts and studio activities. You will also help keep information organized to best help management and team members succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance. We know this won't be for everyone, but if this sounds like an excellent fit for you, please apply quickly as we are looking to hire this new team member as soon as possible.

Fred Astaire Dance Studios is the leader in ballroom dance instruction across the country and around the world. Founded in 1947 with one studio on Park Avenue in Manhattan, we have grown our franchise network to 180 dance studio locations serving over 25,000 students! We are a global family, proudly honoring the legacy of Mr. Fred Astaire, committed to pursuing excellence in life through dance.

We welcome everyone interested in starting their dance journey because we believe that dance is for everybody and every BODY! People ask, "Why do students stay with Fred Astaire Dance Studios?" It is because of the atmosphere of kindness, warmth, and care given and received at every location. It's what our students tell us they notice from the first time they step inside our studio energy, and a sense of "FADS community" that is welcoming, supportive and FUN!

Fred Astaire Dance Studios has something for everyone. We offer group and private lessons, choreograph wedding dances or prepare the happy couple and wedding party for the big day, provide opportunities to perform in beautiful venues, host local parties for dance practice and comradery. In addition, we host an average of 35 spectacular branded National, Inter-Regional, and Regional Dance Competitions annually, giving our students and professionals opportunities to compete in various categories.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone / email
• Receive, sort and distribute daily mail / deliveries
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing