Bilingual Customer Service Representative

A company is looking for a Bilingual Health Care Customer Service Representative.

Key Responsibilities

Handle inbound and outbound calls to resolve billing and payment issues

Respond to requests for information from patients / account holders professionally

Follow client-specific protocols and investigate client inquiries as needed

Required Qualifications, Training, and Education

1+ years of experience in a Call Center or Customer Service role

Knowledge of medical terminology, patient billing, and healthcare insurance preferred

Ability to work in a fast-paced, deadline-oriented environment

Demonstrated flexibility in scheduling and assignments

Bilingual candidates will provide additional support for bilingual calls