Service Administrator HFO Trident

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity. Trident Machine Tools, a division of the Morris Group, Inc., is one of the nation's largest distributors of Haas F1 CNC machine tools, work holding, automation systems and robotics.

Summary of Responsibility :

The Service Administrator will provide daily support to the Parts and Service departments at Haas Factory Outlet Trident Machine Tools. This role supports a wide range of administrative, customer service, and technical functions to keep the service department running smoothly. The ideal candidate thrives in a fast-paced, team-oriented environment and is confident managing phone support, service logistics, and CRM data in Salesforce.

This position works closely with the Service Manager and Technicians to ensure jobs are quoted, parts are ordered, and customer communication stays consistent throughout each service event.

What You Will Contribute :

Respond to customer calls, troubleshoot basic issues over the phone, and create service work orders in Salesforce

Process parts orders and ship tools required for upcoming service visits

Communicate directly with customers, technicians, and support staff to keep work orders updated and schedules aligned

Ensure technician notes, parts used, and case details are entered accurately in the CRM system

Quote minor repairs or rebuilds based on technician input and standard pricing

Maintain the tool crib and Assist with tracking shared tools

Process Service RMAs in salesforce / D365

Act as a backup within the department for coverage on scheduling, quoting, or administrative duties

Other Functions :

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies :

What's in it for You :

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work :

Mental and physical requirements :

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Requisition : 1192B