Remote Helpdesk Support Technician (Active Directory)

Position description :

This is a remote position

Shift : Monday-Friday 8am-5pm EST, Tuesday-Saturday 8am-5pm EST or Monday-Friday 1pm-10pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer-driven IT Helpdesk Support Technician. In this role, you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician, you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to :

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
• Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers (motherboards, NICs, video cards, laptop monitors, laptop keyboards, etc.)
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

About Our Company :

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!

Training : On the job

Requirements :

Benefits :

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including :

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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