Talent.com
Customer Service & Optical Success Lead
Customer Service & Optical Success LeadTajima Direct • Santa Clara, CA, US
serp_jobs.error_messages.no_longer_accepting
Customer Service & Optical Success Lead

Customer Service & Optical Success Lead

Tajima Direct • Santa Clara, CA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Customer Service & Optical Success Lead

Location : San Francisco, CA (Hybrid)

Type : Full-Time (Part-Time Considered for Current Optical Students)

Compensation : $22–$30 / hr depending on experience

About Tajima Direct

Tajima Direct is a California-based e-commerce company specializing in premium prescription and polarized sunglass lenses custom-fit into customers' existing frames.

We're bringing true optical craftsmanship and advanced technology into the digital age — offering high-quality lens replacement for virtually any frame.

Why This Role Stands Out

  • Hybrid & Flexible Schedule :  Primarily work from home with occasional in-person collaboration and training. We value flexibility — no rigid daily commute.
  • No Weekend Work :  Monday–Friday schedule with predictable hours. Flexibility within those hours to get the work done.
  • Competitive Pay :  $22–$30 per hour depending on experience, with regular reviews and raise potential.
  • Growth Opportunities :  Direct mentorship from the founder and a clear path to advance into leadership roles.
  • Not a Traditional Optical Job :  Be part of the technology revolution bringing high-quality, custom eyewear online — combining true optical craftsmanship with modern e-commerce and AI-powered innovation.

Job Summary

We're hiring a Customer Service & Optical Success Lead  to join our growing team.

This is a great opportunity for someone with  optical training or customer-facing experience  who's  eager to play a key role helping customers upgrade their favorite sunglasses with world-class Tajima polarized and prescription lenses  — while learning how technology and AI are reshaping modern optical care.

Willing to train exceptional and committed candidates without eyewear experience

You'll work directly with the founder and CEO, supporting our customers and ensuring each order is handled with precision, communication, and care.

Responsibilities

  • Communicate with customers via email, chat, and phone regarding lens options and prescription orders
  • Review orders for completeness and coordinate with the lab and shipping team
  • Troubleshoot customer issues and provide solutions with empathy and professionalism
  • Maintain accurate order information in our CRM (Shopify, Airtable, Help Scout)
  • Collaborate with the founder on improving systems and scaling operations

    • Qualifications

  • Optical program student or graduate (Opticianry, Optical Technology, or Vision Care)
  • ABO certified or planning to become certified
  • Willing to train exceptional and committed candidates without eyewear experience
  • Strong written and verbal communication skills
  • Detail-oriented and comfortable reviewing prescription details
  • Tech-comfortable and eager to learn new tools and workflows
  • Local to the Bay Area preferred for in-person onboarding and collaboration (remote considered within California)

    • Why Join Us

  • Direct mentorship and training from the founder & CEO
  • Exposure to advanced lens technology and AI-powered optical systems
  • Defined growth path into  Customer Service & Operations Lead
  • Be part of a small, innovative team redefining the eyewear experience

    • How to Apply

    Email your resume to jacob@tajima-direct.com

    Optional : include a short (1–2 minute) video about why you're interested and why you'd be a great fit.

    serp_jobs.job_alerts.create_a_job

    Customer Service Lead • Santa Clara, CA, US