Help Desk Specialist 2

Help Desk Specialist 2

7 months contract

100 % onsite from Springfield for first 4-5 weeks training, after potential to be onsite / remote hybrid. Make sure candidates are okay to work onsite. (hours are 7-7pm Mon-Friday).

Skills :

Role Characteristics :

Possess strong written and oral communication skills

Exhibits exceptional Customer Service soft skills

Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution

Illustrates high attention to incident description, detail and impact

Self-motivated and goal-oriented, capable of working in a fast paced and changing environment

Good analytical and communication skills, sound judgment, and the ability to work effectively with all support areas

Call center environment