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Sales Coordinator

Sales Coordinator

Phifer IncorporatedTuscsaloosa, AL, US
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JOB SUMMARY :

  • The Designed Fabrics Sales Coordinator works closely the National Market Manager of Designed Fabrics.
  • This position assists the National Market Manager with daily responsibilities that include handling and communicating proprietary / confidential information.
  • This position will help manage key national accounts providing high level of client support including accurate order entry.
  • Interaction will include customer service type communications with major customers, distributors, prospects, and field sales representatives.
  • Management may assign additional duties as needed.

ESSENTIAL FUNCTIONS :

  • 1.
  • Will gain expert knowledge of Phifer’s capabilities and product portfolio 2.
  • Will communicate with customers, distributors, and prospective customers by email, telephone and fax regarding our products, pricing, orders, credit, etc. 3.
  • Will work as a Live chat operator in the Live Help Now system.
  • Will also answer website inquiries. 4.
  • Will enter and maintain orders in SAP for Designed Fabrics customers, samples, and ZLIT literature orders until completion. 5.
  • Will communicate with internal customers regarding product specifications, costing, packaging, order status, shipment, credit, etc. 6.
  • Will send order confirmations / packing lists and communicate with customers regarding any backorders, expected delivery dates and lead time changes. 7.
  • Will enter ECM’s for new products and changes to existing products. 8.
  • Will handle complaints about quality or pricing in a professional and prompt manner.
  • Process billing corrections and return authorizations. 9.
  • Will maintain customer / prospect database for Designed Fabrics.including outdoor manufacturers / retailers and marine market prospect list. 10.
  • Will update list of Designed Fabrics Stock Line and distribute to appropriate personnel and customers as needed 11.
  • Will process letters regarding pricing for all customers at price increase. 12.
  • Will maintain all customer pricing in SAP. 13.
  • Will process Customer / Visitor trip requests and agendas 14.
  • Will process travel itineraries for the National Market Manager and sales reps. 15.
  • Will run reports in MCSI, ZSALE_CUST and ZSALES MATon monthly basis for specific DF customers and product lines. 16.
  • Will produce Ningbo production report and distribute 17.
  • Will work with Advertising department on Designed Fabrics eblasts and mailings 18.
  • Will maintain and update lead time spreadsheets for Chilewich production, Chilewich samples, Tropitone, Williams Mfg., Patio Parts, Trivantage Awntex , Corinthian and Maharam. 19.
  • Will proof all Designed Fabrics literature processed by the Advertising department. 20.
  • Will maintain all Designed Fabrics 8”x10” swatches and keep readily available for customer requests, including specific sample program for Tropitone. 21.
  • Will meet regular and predictable attendance.

    • SPECIAL DEMANDS / RESPONSIBILITIES :

  • 1.
  • Must perform job duties in a safe manner 2.
  • Must be people oriented, outgoing and have a pleasant personality 3.
  • Must possess a professional attitude 4.
  • Must complete extensive SAP training for order entry and account maintenance. 5.

    • Must convey a sense of teamwork with all members MINIMUM JOB SPECIFICATION REQUIREMENTS :

  • 1.
  • Bachelor’s degree from an accredited college or university in Marketing, Business or closely related field -OR- 2. 5+ years’ verifiable sales support, customer service or Administrative Assistant experience -AND- Must score a minimum of 70% on the basic level of Microsoft Office 2016 testing system for MS Word, Powerpoint, and Outlook and 70% on the intermediate Excel test  Powered by JazzHR
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    Sales Coordinator • Tuscsaloosa, AL, US

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