Retail Sales Associate

Retail Sales Associate

The Sales Associate is a friendly, customer-focused individual with genuine enthusiasm for the Aviator Nation lifestyle and products. This person thrives working in fast-paced environments where creative problem-solving skills and a growth mindset for continued improvement are critical components to effective customer service and successful execution of the role.

The Sales Associate is responsible for welcoming and helping all customers and will offer first-class service and product solutions to ensure high levels of customer satisfaction. They will exercise empathy and tact to address challenging customer situations. They are constantly updating their knowledge of the products, services, and policies while maintaining the presentation of the sales floor, products, signage, and displays.

Key Responsibilities

• Greet customers, responding to questions, improve engagement with merchandise and provide outstanding customer service
• Learn product knowledge (SKU's, fit, and more)
• Demonstrate superb product knowledge and services
• Operate cash register and Point of Sales system (POS)
• Manage financial transactions including sales, process returns and exchanges, and balance drawers
• Achieve established goals
• Direct customers to merchandise within the store
• Increase in store sales
• Introduce promotions and opportunities to customers
• Cross-sell products to increase purchase amounts
• Maintain an orderly appearance throughout the sales floor
• Assist with incoming and outgoing shipments
• Conduct inventory count
• Ensure floor restock happens as needed
• Assist with other purchase orders
• Share knowledge with team members
• Assist with omni-channel sales and fulfillment process
• Under the direction of the Store Manager and company guidelines, assist with social media posts in various ways such as take photos, assist with photoshoots, and model clothing

Skills, Abilities & Requirements

Abide to available and agreed schedule

Ability to work retail hours including weekends and holidays

Excellent verbal communication skills

High attention to detail and strong organizational skills

Ability to maintain a professional appearance and follow store's dress code

Maintain a positive attitude, high energy, and focus on customer satisfaction

Ability to read, write, and perform basic math

Ability to confidently operate office equipment such as computers, printers and telephones

Physical Requirements & Working Conditions

Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time

Ability to move and lift equipment and supplies of up to 20 pounds

Vision abilities include close, distance, color peripheral, and depth perception

Noise level in the work environment is moderate

Salary Range California

For individuals assigned and / or hired to work in California, Aviator Nation includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of pay range is $17-$21 / hr.

Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Benefits include :

Medical

Dental

Vision

Paid Time Off (PTO)

401K

This job description is not exhaustive, and you may be required to carry out other duties as requested.

EEO Statement

Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.