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Part Time Retail Customer Service Associate

Part Time Retail Customer Service Associate

FedExRio Grande, PR, US
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Part-Time Store Associate

This position generally works 18-25 hours per week.

General Duties and Responsibilities :

People

  • Follows instructions of supervisor and assists other Team Members in performing limited store functions
  • Understands and models the Purple Promise to make every FedEx experience outstanding

Service

  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Maintains a safe, clean and orderly retail store

    • Profit

  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Assists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
  • Cleans and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

    • Self-Management

  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail store
  • Adheres to all FedEx Office standards, as outlined in the Team Member Handbook
  • All other duties as needed or required of the position

    • Minimum Qualifications and Requirements :

  • High school diploma or equivalent education
  • Excellent verbal and written communication skills

    • Essential Functions :

  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 50 pounds
  • Ability, on a consistent basis, to bend / twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position

    • Pay Transparency : Pay :

    Additional Details :

    Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

  • Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

    • FedEx Office is an Equal Opportunity Employer including, Vets / Disability.

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    Retail Customer Service Associate • Rio Grande, PR, US