Sr Engineer, AI Modeling

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package.

Our team is searching for a Sr AI Model Engineer at T-Mobile, this role is crucial in enhancing the AI models that drive our customer service automation. The position focuses on optimizing AI performance through advanced techniques such as : prompt engineering, fine-tuning, and the development of AI tools and workflows.

We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact!

Responsibilities

• Optimize AI performance through prompt engineering and fine-tuning techniques to enhance customer service automation
• Develop AI tools and workflows to support the implementation of sophisticated AI systems within customer service operations
• Architect sophisticated agentic AI systems to improve reasoning and interaction capabilities across sophisticated workflows
• Collaborate with cross-functional teams to ensure flawless integration of AI-driven enhancements into production systems
• Evaluate the reliability, accuracy, and efficiency of AI models to ensure they meet strategic objectives and customer satisfaction goals
• Conduct ongoing research to stay updated with the latest AI technologies and methodologies applicable to customer service
• Experience developing and optimizing AI models for customer service automation using advanced techniques such as prompt engineering and fine-tuning
• Experience architecting and deploying sophisticated agentic AI systems to enhance reasoning and interaction capabilities in sophisticated workflows

Knowledge, Skills and Abilities

Education

Licenses and Certifications (Preferred)

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.

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