Shift Manager

JOB DESCRIPTION Shift Manager

The shift manager will be responsible for supervising all team members during his / her scheduled shift. The shift manager will oversee a productive shift, ensuring all guests have a great experience and that all team members stay focused on guests, the dining area, including the restrooms and 2nd mile service.

Job Functions :

Help implement the plans of the Director in charge

Know projected sales and labor goals for your shift

Communicate Drive Thru goals to the Drive Thru Team.

Perform shift huddles before all peak periods of business.

Keep yourself and team productive and adjust labor when needed.

Make sure team stays motivated and focused on guest service.

When necessary, coach and / or document if necessary when team member needs to improve performance

Complete mandatory checklists daily.

Document issues and injuries

Read and stay abreast of issues through Manager Communications page

Complete all training available through Chick-Fil-A website

Be responsible for cash flow, and follow all cash handling procedures.

Minimum requirements

18 years

Lift up to 50 pounds repeatedly

Able to stand to perform job functions for the entire shift

Math aptitude and comfort level with technology

Ability to communicate effectively with all levels of management, team members and guests

Minimum 2 years front counter experience

Proven supervisory experience

Additional Requirements

Ability to multi-task and take on additional responsibilities in addition to shift management.

Learn Quick and work under a variety of conditions including fast paced

Follow all hygiene and safety rules including food safety and personal safety

Positive friendly attitude

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