Talent.com
Diagnostic Technician

Diagnostic Technician

TPI Global SolutionsAuburn Hills, MI, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Volkswagen of America is searching for a Consultant(open-ended contract) for professional support for ODIS Diagnostic Software, Wi-Tech Diagnostic Software and VAS diagnostic tools used by Audi, Lamborghini & Volkswagen technicians. Support consists of phone-based and written communication development.

Hybrid- 3 days onsite

Role Responsibilities (Phone-Based Support) 70%

  • Provide Dealership technical support via phone for VAS diagnostic products, applicable software and coordinate all questions and concerns with appropriate contacts
  • Maintain database for support transactions
  • Coordinate with diagnostic specialist to tele-diagnose dealer concerns
  • Coordinate the transfer of all hardware-related assistance requirements to the responsible vendor
  • Coordinate and transfer all vehicle related concerns to the Technical Helpline or Product Support
  • Provide aftermarket diagnostic support
  • Provide pass-through programming support
  • Maintain and improve diagnostic tool & software FAQ information posted on Service Net

Role Responsibilities (Diagnostic Feedback Support) 25%

  • Manage and investigate dealership feedback and field reports regarding diagnostic software and tool concerns.
  • Conduct thorough root cause analysis to identify and resolve diagnostic test plan issues.
  • Use VW internal systems to gather data for issues analysis and prioritization
  • Track progress of specific assigned issues using database tracking system
  • Work with dealer partners to gather all needed information necessary to evaluate feedback requests

    • Role Responsibilities (Communications) 5%

  • Develop dealer / corporate internal communications on VWGoA vehicle diagnostic systems and process topics as needed
  • Author and validate these topics for standardized publications that include Service Information bulletins, FAQs, Error Code lists and “Quick Links” documents as needed

    • Required Skills

  • Diagnostic service experience and a high level of serviceability knowledge
  • Technical familiarity with Volkswagen / Audi products
  • Working knowledge of typical business computer applications including spreadsheets, presentations and word processing software
  • Familiarity with OEM and aftermarket diagnostic tools
  • Able to work both independently and within a structured corporate and international team environment
  • Ability to maintain a professional phone demeanor and etiquette in challenging situations
  • Ability to understand, author and edit technical publications outcomes appropriate for the broad range of dealership personnel readership.
  • Microsoft - Word, Excel, Access Database, PowerPoint & Adobe Acrobat.
  • Must be familiar with obtaining and managing screen capture files for integration into authored publications.
  • Proficiency in communicating ideas, plans and concepts to decision makers and stakeholders

    • Desired Skills

  • Experience with VWGoA service diagnostic systems or similar OEM diagnostic systems
  • Experience with VWGoA ODIS diagnostic platform
  • German language knowledge

    • Required Education and Years of Experience

  • Associates degree or 5 years of demonstrated experience
  • Automotive after-sales process knowledge
    • serp_jobs.job_alerts.create_a_job

    Diagnostic Technician • Auburn Hills, MI, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Local Contract CT Radiologic Technologist

    Local Contract CT Radiologic Technologist

    Host HealthcareGrosse Pointe Woods, MI, US
    serp_jobs.job_card.full_time
    Host Healthcare is seeking a local contract CT Technologist for a local contract job in Grosse Pointe Woods, Michigan.Job Description & Requirements. Pay package is based on 12 hour shifts and 3...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Radiologic Technologist Full Time Rotate

    Radiologic Technologist Full Time Rotate

    DMC Receiving HospitalDetroit, MI, United States
    serp_jobs.job_card.full_time
    Up to $15,000 Sign on Bonus, based on amount of relevant experience •.DMC Detroit Receiving Hospital.Michigan’s first Level I Trauma Center, helped pioneer the evolution of emergency medicine and cu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Diagnostic Technician

    Diagnostic Technician

    TPI Global SolutionsAuburn Hills, MI, US
    serp_jobs.job_card.full_time
    Volkswagen of America is searching for a Consultant(open-ended contract) for professional support for ODIS Diagnostic Software, Wi-Tech Diagnostic Software and VAS diagnostic tools used by Audi, La...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    DENTAL TECHNICIAN (MicroDental Canada, Windsor, ON)

    DENTAL TECHNICIAN (MicroDental Canada, Windsor, ON)

    MICRO DENTAL LABORATORIES INCWindsor, Windsor, Canada
    serp_jobs.job_card.full_time
    DENTAL TECHNICIAN (MicroDental Canada, Windsor, ON).MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability.We operate ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Preventative Maintenance Technician

    Preventative Maintenance Technician

    GreatWater GaragesWaterford, MI, United States
    serp_jobs.job_card.full_time
    Baker Auto is a trusted, customer-focused automotive repair facility dedicated to providing high-quality service and accurate diagnostics. We're seeking a skilled Diagnostic Technician to join our g...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Radiology Technician

    Travel Radiology Technician

    First Connect HealthDetroit, MI, US
    serp_jobs.job_card.full_time
    First Connect Health is seeking a travel Radiology Technician for a travel job in Detroit, Michigan.Job Description & Requirements. Shift : Afternoon 3pm-1 : 30am (12 •3).Must have : Certifications : ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Local Contract Sterile Processing Technician

    Local Contract Sterile Processing Technician

    Apidel TechnologiesDetroit, MI, US
    serp_jobs.job_card.permanent
    Apidel Technologies is seeking a local contract Sterile Processing Technician for a local contract job in Detroit, Michigan. Job Description & Requirements.Position : Certified Sterile Processor....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Outpatient Physicist

    Travel Outpatient Physicist

    First Connect HealthLapeer, MI, US
    serp_jobs.job_card.full_time
    First Connect Health is seeking a travel Outpatient Physicist for a travel job in Lapeer, Michigan.Job Description & Requirements. Day shift, 8 : 00 AM – 5 : 00 PM.Must be on-site every Tuesda...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Travel Vascular Tech - $2,374 to $2,602 per week in Detroit, MI

    Travel Vascular Tech - $2,374 to $2,602 per week in Detroit, MI

    AlliedTravelCareersWarren, Michigan, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Vascular Tech in DETROIT, Michigan, 48202!. Job Description & Requirements.Cardiovascular Interventional Technologis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Radiology Tech - $1,920 to $2,120 per week in Petoskey, MI

    Travel Radiology Tech - $1,920 to $2,120 per week in Petoskey, MI

    AlliedTravelCareersWarren, Michigan, US
    serp_jobs.job_card.full_time +1
    AlliedTravelCareers is working with Jackson HealthPros to find a qualified Rad Tech in Petoskey, Michigan, 49770!.Jackson HealthPros is excited to add an experienced Radiologic Technologist / X-Ray...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Radiology Technician

    Travel Radiology Technician

    ProLink AlliedDetroit, MI, US
    serp_jobs.job_card.full_time
    ProLink Allied is seeking a travel Radiology Technician for a travel job in Detroit, Michigan.Job Description & Requirements. Pay package is based on 8 hour shifts and 40 hours per week (subject...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Maintenance Technician

    Maintenance Technician

    Revolution CompanyFlint, MI, US
    serp_jobs.job_card.full_time
    We’re committed to providing our employees with meaningful benefits and real opportunities.Paid Time Off (PTO) and Paid Holidays. Growth opportunities in a stable and safe work environment.Col...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    OBD Technician (On-Board Diagnostics)

    OBD Technician (On-Board Diagnostics)

    MARTIN TechnologiesNovi, MI, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Martin Technologies is a leading engineering and testing company serving the automotive, aerospace, marine, and defense sectors. Our team blends motorsports agility with OEM-level precision.We’...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Radiologic Technologist Full Time MN

    Radiologic Technologist Full Time MN

    DMC Children's Hospital of MichiganDetroit, MI, United States
    serp_jobs.job_card.full_time
    Up to $15,000 Sign on Bonus, based on amount of relevant experience •.Children’s Hospital of Michigan.Surgical services include general, thoracic, reconstructive and cardiovascular.Imaging technolog...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Diagnostic Automotive Technician - Waterford, MI

    Diagnostic Automotive Technician - Waterford, MI

    GreatWater GaragesWaterford, MI, United States
    serp_jobs.job_card.full_time
    Baker Auto is a trusted, customer-focused automotive repair facility dedicated to providing high-quality service and accurate diagnostics. We're seeking a skilled Diagnostic Technician to join our g...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Radiology Technician

    Travel Radiology Technician

    IDR HealthcarePontiac, MI, US
    serp_jobs.job_card.full_time
    IDR Healthcare is seeking a travel Radiology Technician for a travel job in Pontiac, Michigan.Job Description & Requirements. IDR Healthcare is an awarding winning staffing firm that believes it...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Maintenance Technician

    Maintenance Technician

    GreatWater GaragesWaterford, MI, United States
    serp_jobs.job_card.full_time
    Baker Auto is a trusted, customer-focused automotive repair facility dedicated to providing high-quality service and accurate diagnostics. We're seeking a skilled Diagnostic Technician to join our g...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Local Contract Radiology Technician - $73 per hour

    Local Contract Radiology Technician - $73 per hour

    Trusted Resource Associates (TRA)Detroit, MI, United States
    serp_jobs.job_card.full_time
    Trusted Resource Associates (TRA) is seeking a local contract Radiology Technician for a local contract job in Detroit, Michigan. Job Description & Requirements.TRA is Tenet Hospital's in-house Pool...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    DENTURE TECHNICIAN (MicroDental Canada, Windsor, ON)

    DENTURE TECHNICIAN (MicroDental Canada, Windsor, ON)

    MICRO DENTAL LABORATORIES INCWindsor, Windsor, Canada
    serp_jobs.job_card.full_time
    DENTURE TECHNICIAN (MicroDental Canada, Windsor, ON).MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability.We operate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Automotive Technician

    Automotive Technician

    GreatWater GaragesWaterford, MI, United States
    serp_jobs.job_card.full_time
    Baker Auto is a trusted, customer-focused automotive repair facility dedicated to providing high-quality service and accurate diagnostics. We're seeking a skilled Diagnostic Technician to join our g...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30