Administrative - Service Support Representative NC

Responsibilities

Apply below after reading through all the details and supporting information regarding this job opportunity.

This role will require in-person work at our Mt. Airy, NC facility, it is not a remote position.

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. This critical position is responsible for providing excellent customer support and satisfaction. Respond to customer inquiries and resolve customer issues. Provide updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction. This position will work out of our Kent, Washington location, it is not a remote position.

Salary : $45,000-55,000 annually depending on experience and skill level

Why Altec?

• Settle in with an Original Equipment Manufacturer in a secure, essential industry (supporting Utilities, Tree Care & Telecom)
• Maintain Career Focus, with growth & development encouraged within Altec
• Competitive Compensation that rewards performance
• Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, tuition reimbursement, paid vacation
• Values that include Enjoyment of Work and Family

Major Responsibilities

Administrative Service Support

Creates accurate and timely repair orders.

Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.

Performs specific customer requirements for the opening and closing of Service Requests.

Resolves problems with strong analytical and administrative abilities.

Resolves Level 1 and 2 Installed Base updates.

Effectively represents Team Altec; Communicates any customer needs / requests within Service’s scope to the appropriate Altec entity or External customer.

Education, Experience, and Skills Required

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

High School Diploma or GED required and

Two years of experience in industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Or

Bachelor’s Degree and

One year of experience in industry-related field preferred (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Hydraulic or mechanical background preferred

Must have demonstrated experience of providing high levels of customer support

Strong Computer Skills, especially in Microsoft Word and Microsoft Excel

Demonstrated Problem Solving Skills

Strong attention to detail

Solid team player with a collaborative nature

Ability to multitask and handle multiple transactions

Ability to work effectively in a fast-paced environment

Excellent written and verbal communication

Applicants with a background in Parts and Service Sales / Inventory or Service Writing encouraged to apply.

Value-Driven : Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.