Case Manager - Family Shelter

A non-profit organization operating a large-scale family shelter in Queens, serving 100 families experiencing homelessness, including diverse populations of immigrants and refugees, is seeking a Case Manager.

Job Responsibilities :

Conduct intake assessments and develop independent living plans with families

Provide comprehensive case management services to help families achieve housing stability

Connect clients to community resources, benefits, and permanent housing opportunities

Monitor client progress through regular face-to-face sessions and maintain documentation in database

Advocate for clients with external organizations regarding housing, healthcare, education, and legal matters

May escort clients to appointments and assist with benefit applications

Requirements :

Bachelor's degree in related field OR 2+ years of relevant case management experience

Family shelter operations experience OR case management experience working with families in crisis

Strong understanding of family shelter environments and commitment to supporting homeless families

Ability to work effectively with diverse populations

Must pass background clearances (SCR, SEL, fingerprinting)

Bilingual strongly preferred