Clinical Service Representative III- Department of Neurosurgery

Clinical Service Representative III- Department of Neurosurgery

Job No : 536449

Work Type : Full Time

Location : Main Campus (Gainesville, FL)

Categories : Office / Administrative / Fiscal Support, Health Care Administration / Support

Department : 29190000 - MD-NEUROLOGICAL SURGERY

Job Description

Classification Title :

Clinical Service Representative III

Classification Minimum Requirements :

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational / technical training may substitute an equivalent rate for the required experience.

Job Description :

Manage clinical practice for at least one physician within the Department of Neurosurgery.

Schedule outpatient clinic appointments, surgical cases, and ancillary diagnostic tests. Coordinate with a

range of services, including Radiology; Neurology; Ear, Nose, and Throat (ENT), Orthopaedics; and the

Cancer Center in referring patients for further consults and / or treatment. Arrange hospital admissions,

which involve providing diagnostic, procedure, and insurance information. Communicates with patients (as

needed) regarding insurance authorization issues. Obtain authorizations for emergency, add-on cases.

Remind patients of appointments. Prepare and mails letters and instructions to new patients. Determine

dates of service with all units. Ensure follow-up appointments are made. Handle patient questions. Ensure

that all appropriate magnetic resonance imaging (MRIs) and computed tomography (CTs) are scheduled.

Daily uses Epic, Shared Medical Systems (SMS), and other healthcare information technology (IT)

systems.

Accompany physician(s) into the Neurosurgical Specialties Clinic whenever the physician(s) is / are

there. Physically interact with patients. Obtain demographic and financial information from patient; verify

insurance coverage to obtain approval from third party payers for further visits, surgery, and / or surgical

procedures. Schedule patients for Pre-op Anesthesiology Clinic, and other tests with Radiology and

Laboratory.

Personally assistant one or more physicians for academic, educational, and administrative

functions within the program. Receive and review all incoming mail; independently determine appropriate

actions and draft correspondence for physician's signature. Liaise between physician and attorneys in

arranging depositions (time, place etc.). Assemble necessary material for depositions, including medical

records, films, etc. Research scientific journals and other publications for academic references (as needed

by the physician). Maintain physician's calendar, make travel arrangements, coordinate scheduling of

multiple committee (and other) meetings (local, national, and international). Assist with workshops and

conference schedules (as needed). Coordinate paperwork for visitors and medical students, including

Health Insurance Portability and Accountability Act (HIPAA) training, patient observation forms, Institutional

Review Board (IRB), and other paperwork (as needed). Assist with meeting arrangements, and other

functions, with individual board members and representatives of participating institutions.

Respond to all calls from patients, attending physicians, attorneys, insurance carriers, and other

healthcare personnel. Resolve calls, either by direct response or by forwarding to mist appropriate person

(i.e., resident, advanced registered nurse practitioner (ARNP), physician assistant (PA), etc. Assist in

scheduling new patients with neurosurgical disorders from referrals taken by the department's New Patient Referral Team based on established protocols.

Expected Salary : $18.05-$20.50

Required Qualifications :

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational / technical training may substitute an equivalent rate for the required experience.

Preferred :

Knowledge of medical terminology

Knowledge of Epic

Superior organizational skills

Superior communication skills

Exceptional customer service skills

Special Instructions to Applicants :

For consideration, please complete an application and include a cover letter, resume and the names and email addresses of three to five references.

The University of Florida is an Equal Employment Opportunity Employer.

To claim veterans' preference, indicate the claim on the application and provide required documentation by uploading a DD-214 (or equivalent certification from the Department of Veteran Affairs) and any additional supporting documentation based on the type of claim.

This position has been reposted. Previous applicants are still under consideration.

Application must be submitted by 11 : 55 p.m. (ET) of the posting end date.

Health Assessment Required :

Yes

Applications Close : 17 October 2025

To apply, visit https : / / explore.jobs.ufl.edu / en-us / job / 536449

Our Commitment :

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

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