Lead Client Success ManagerVirtualVocations • Cedar Rapids, Iowa, United States

Lead Client Success Manager

VirtualVocations • Cedar Rapids, Iowa, United States

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A company is looking for a Lead Client Success Manager (Health Systems + Life Sciences).

Key Responsibilities

Manage a portfolio of clients and partners to ensure smooth delivery operations and maximize client satisfaction

Monitor usage metrics and key performance indicators to ensure customer satisfaction

Conduct periodic status meetings and business reviews with clients to ensure customer satisfaction

Required Qualifications

Experience managing projects with top-tier health systems and pharmaceutical companies

Prior experience working with real-world healthcare data and leading projects with health system and life science companies

Strong technical skills; hands-on experience with SQL preferred

Proven aptitude in a startup environment

A bachelor's degree with at least 5+ years of work experience in healthcare, consulting, or pharmaceuticals / biotech

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Client Manager • Cedar Rapids, Iowa, United States

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