Driver / Bellman

Job Description

Job Description

JOB SUMMARY :

As a Bellman / Shuttle Driver, you will deliver a positive guest experience. You will be responsible for assisting guests with luggage, providing shuttle transportation, maintaining the cleanliness of all public areas, and offering helpful information to ensure a smooth and enjoyable stay. This role requires excellent customer service skills, a professional attitude, and the ability to drive safely and courteously.

Key Responsibilities :

• Greet guests upon arrival and assist with luggage handling to and from their rooms.
• Provide timely and safe transportation to and from designated locations using the hotel shuttle.
• Maintain the cleanliness and orderliness of all public areas, including the lobby, entrances, hallways, elevators, and other common spaces.
• Clean and sanitize high-touch areas such as door handles, elevator buttons, and seating areas in public spaces.
• Assist guests with general inquiries about hotel services, amenities, and local attractions.
• Maintain the cleanliness and organization of the bell and shuttle areas, ensuring guest luggage is properly handled and stored.
• Deliver items to guest rooms as requested, including room service orders, guest amenities, or luggage.
• Ensure the shuttle vehicle is clean, fueled, and ready for use at all times.
• Adhere to hotel policies, safety regulations, and local traffic laws while operating the shuttle.
• Provide a warm and hospitable atmosphere for guests, anticipating their needs and offering assistance proactively.
• Communicate effectively with the front desk and other hotel departments to coordinate guest services.
• Assist with other tasks as assigned by management, including occasional support in hotel operations.

Qualifications :

Valid driver’s license with a clean driving record.

Ability to drive various vehicles, including shuttles and vans.

Strong customer service skills with a positive, friendly attitude.

Ability to lift and carry luggage, packages, or equipment up to 50 lbs.

Flexible schedule, including availability to work weekends, holidays, and evenings.

Prior experience in a hotel or hospitality setting is preferred but not required.

Good knowledge of local attractions, restaurants, and transportation routes is a plus.

Professional appearance and demeanor.

Ability to maintain cleanliness and attention to detail in public areas of the hotel.

Benefits :

401(k)

Employee discount

Free parking

Health insurance

Paid time off

Referral program

Free employee lunches

Schedule :

8 hour shift

Evening shift

Morning shift

Weekends as needed

Equal Opportunity Employer