Front Office Manager

Hilton Garden Inn LAXLos Angeles, CA, US

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Job Description

Description : About Us

At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Concert Hospitality has an amazing opportunity as a Front Office Manager

About Hilton Garden Inn

Hilton Garden Inn offers business and leisure guests upscale and affordable accommodations with modern amenities for a hotel experience that is simply on another level. At Hilton Garden Inn, you’ll find an open, inviting atmosphere with warm, glowing service, thoughtful touches and elevated food and beverage experiences that make your stay easier and more comfortable.

You should join our team if you...

Believe in a service and delivery experience that encompasses all 5 senses.
Have a winning mindset and believe that you are the owner of your success.
Want to work for a company that understands that life is in the details and every touchpoint matters.
Embrace exploration and have a desire to learn and create.
Want to be involved in a storytelling experience, from our Experience Curators to our guests.

You're a great fit for this role if you love...

Providing excellent customer service and service recovery when necessary, resolving guest relations problems skillfully with a willingness and desire to understand guest’s viewpoint

Hiring, training front office curators

Promoting teamwork among all management and staff

We're excited to have you join us because you...

Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.

Professional appearance and mannerism.

Supervisory and performance management skills.

Strong communication skills, both verbally and written.

Accounting and organizational skills.

Ability to deal with guests when they are angry or upset.

Ability to work quickly and thoroughly when under pressure.

Must be flexible and open to changes in procedures.

Ability to attend to more than one task at a time.

Technical knowledge of Front Desk operations.

Knowledge of Los Angeles, California and surrounding communities.

Here's the Core of Concert Hospitality : We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

Requirements :

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Front Office Manager • Los Angeles, CA, US