Office Manager / Director

Job Description

Job Description

Salary : $25-32 / hr or salaried, DOE

At Summit Therapy, our mission is to Improve the Lives of Others. We provide outpatient speech, occupational and physical therapy to pediatric and adult populations. We strive for excellence in everything we do in a supportive environment. By focusing on patients, providing exceptional care, and fostering teams driven by integrity, respect and compassion- we achieve best possible outcomes.

This role requires administrative experience in a medical or dental setting with direct reports.

The ideal candidate will be a positive communicator who demonstrates empathy and respect for others while maintaining an optimistic, solution-oriented approach in a busy setting. These qualities promote a successful, positive work environment.

This role offers generous time off, full medical, dental and vision benfits, life insurance and 401 matching potential.

As Office Manager / Dir you will :

Oversee scheduling, billing, front office staff & others to ensure company profitability.

Assist families and therapists with scheduling, rescheduling, and canceling appointments

Maintain company standards, by enforcing our attendance policies.

Support Office staff through training and ongoing communication.

Lead weekly meetings with administrative staff

Handle incoming faxes and communication from other offices and payor sources

Communicate with care to all families; treating them with kindness & compassion.

Communicate well with other departments to gather information inside and outside of Summit Therapy.

Collaborate with other team members to include Speech Therapists, Occupational Therapists, Physical Therapists, and Administrative Staff.

Prepare for & conduct orientation of new staff with Clinical Dir and Asst Clinical Director.

Create policies & procedures & ensure they are being enforced throughout administrative staff.

Utilize many established websites, software systems and portals to obtain information to perform job duties.

Attend trainings and meetings set by your Clinical Director, Supervisor, or Company Owner.

Assume other projects and responsibilities as assigned by my supervisor

Ensure families are greeted at the front window and phones are answered with care.

Ensure our clinics are neat and tidy, and in good repair. Communicate facility repairs or needs to CEO / Owner.

Ensure the profitability by managing therapy schedules

Actively communicate by email through Google Suites and Monday.com.

Utilize our payroll system to report time worked and request time off.

Abide by all company Policies & Procedures.