Off Site Call Center Agent ( WFH )

Job Description

Job Description

Job Summary

Off Site Call Center Agent ( WFH )

Advanced Home Care

Full-time, Part-time, Contract

Remote | Nashville, TN, United States

The Opportunity

You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. Advanced Home Care promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning. At Advanced Home Care we breed winners.

Responsibilities

Handle inbound and outbound calls to assist customers effectively.

Achieve and exceed daily call and sales targets set by management.

Participate in training sessions to enhance product knowledge and skills.

Engage in self-assessment to identify areas for personal growth.

Document customer interactions and maintain accurate records in the system.

Utilize CRM tools to track leads and manage customer relationships.

Resolve customer complaints and issues in a timely manner.

Provide feedback on customer trends and issues to improve service.

Maintain a positive attitude and professional demeanor during all interactions.

Collaborate with team members to share best practices and strategies.

Adapt to changes in processes and procedures as needed.

Experience / Qualifications

Proven experience in a call center or customer service role.

Ability to meet and exceed sales targets consistently.

Strong verbal communication skills with a positive attitude.

Eagerness to participate in training and self-development programs.

Experience working in a results-driven environment.

Familiarity with CRM software and customer management tools.

Excellent problem-solving skills to resolve customer issues.

Ability to document interactions accurately and maintain records.

Flexibility to adapt to changing processes and procedures.

Team collaboration skills to share best practices effectively.

What's in it for you? (Salary, Commissions & Benefits)

Enjoy the flexibility of working remotely from anywhere in Nashville, TN!

Receive a competitive base salary that reflects your skills and contributions.