Talent.com
OpenBlue Customer Support Administrator Americas

OpenBlue Customer Support Administrator Americas

Johnson ControlsMilwaukee, WI, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Unleash Your Potential with the Johnson Controls Team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away! Here's what we have to offer :

  • Competitive Pay
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
  • Extensive product and on-the-job / cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • JCI Employee discount programs (The Loop by Perk Spot).

What you will do :

The OpenBlue Customer Support Administrator will be responsible for delivering comprehensive pre- and post-sales booking support for Johnson Controls Inc. (JCI) Install and Services businesses, specifically focused on OpenBlue offerings (including Legacy OB and Legacy FMS). This role ensures accurate deal booking, contract creation, margin tracking, and compliance with Delegation of Authority (DOA) guidelines.

How you will do it :

  • Provide end-to-end booking support for OpenBlue Install and Services transactions, including pre-sales set-up and post-sales validation.
  • Ensure accurate tracking of provided margins and manage DOA processes to support deal variations.
  • Guide and coach stakeholders in the creation of master / child contracts, multi-term service agreements, and pre-paid PSA structures.
  • Collaborate closely with regional COAs (Customer Operations Associates) and CSRs (Customer Service Representatives) to ensure accurate and timely deal bookings.
  • Validate post-sales contract details and maintain accurate records within booking systems.
  • Identify internal branch stakeholders, track project start dates, and request internal PO's.
  • Coach branch sellers on proper tagging of product codes within booking ERPs.
  • Support OpenBlue sellers and internal teams in navigating JCI's regional booking platforms.
  • Facilitate renewal bookings and ensure continuity of service agreements.
  • Document and enhance the booking process for OpenBlue, making it easier for the teams.
  • What we look for :

  • Minimum of 5 years of experience in Sales Administration, Quoting, or Order Entry roles with direct interaction with sales teams.
  • Associate's degree in a related field preferred; equivalent professional experience will be considered.
  • Proficiency in JCI Americas booking systems such as CBS (IBS), NxGen, and Solution Navigator.
  • Experience with Salesforce.com is highly preferred.
  • Strong communication, analytical, and technical skills.
  • Exceptional attention to detail and organizational capabilities.
  • Ability to work under time constraints and meet deadlines.
  • Demonstrated ability to work independently while contributing effectively within a team environment.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • HIRING HOURLY RANGE : $27.50-$37.76 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.

    JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

    Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

    serp_jobs.job_alerts.create_a_job

    Customer Support Administrator • Milwaukee, WI, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    OpenBlue Customer Support Administrator - Americas

    OpenBlue Customer Support Administrator - Americas

    Johnson ControlsMilwaukee, WI, United States
    serp_jobs.job_card.full_time
    Unleash your potential with the Johnson Controls team!.As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, plac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Contract & Account Support (Facilities Management) - Milwaukee, WI

    Contract & Account Support (Facilities Management) - Milwaukee, WI

    CBRE GroupMilwaukee, WI, US
    serp_jobs.job_card.full_time
    Contract & Account Support (Facilities Management) - Milwaukee, WI.CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Sales & Service Representative

    Customer Sales & Service Representative

    Applied Industrial TechnologiesKenosha, WI, US
    serp_jobs.job_card.full_time
    Customer Service Representative Opportunity.Want to use your customer service skills to solve real world problems?.Want to free up your weekends & evenings and instead work Monday through Friday?.W...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Manager

    Customer Service Manager

    Hobby LobbyKenosha, WI, US
    serp_jobs.job_card.full_time
    Perform duties as front-end manager.Job Description - Requirements.Excellent Customer Service Skills.If you meet these requirements and are interested in being a vital part of our management team, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales & Customer Service Support Representative

    Sales & Customer Service Support Representative

    NaturescapeMuskego, WI, US
    serp_jobs.job_card.full_time
    Sales & Customer Service Support Representative.Naturescape is seeking to hire a full-time Sales & Customer Service Support Assistant to provide support to all our branches from our home office in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service / Sales

    Customer Service / Sales

    Home Depot (Retail)Racine, WI, US
    serp_jobs.job_card.full_time
    Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Business Systems Team Lead - International

    Business Systems Team Lead - International

    Uline, Inc.Burlington, WI, US
    serp_jobs.job_card.full_time
    Business Systems Team Lead - International.Uline Drive, Pleasant Prairie, WI 53158.Support the tech that takes Uline global! As Business Systems Team Lead, you’ll guide a talented team and pl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Systems Administrator

    Systems Administrator

    Genesis10Brookfield, WI, US
    serp_jobs.job_card.permanent +1
    Genesis10 is seeking a Systems Administrator.This is a 6-9+ month contract position located in Brookfield, WI.This role requires 3 days onsite per week : No Visa candidates - Local strongly preferre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    US Customs and Border ProtectionElmwood Park, WI, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Insurance Coordinator

    Insurance Coordinator

    TopHAT Logistical Solutions, LLCLake Geneva, WI, US
    serp_jobs.job_card.full_time
    TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada.TopHAT is a full service "white glove" delivery company specializing in final mile, de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    US Customs and Border ProtectionBayside, WI, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    Field Brand Ambassador

    Field Brand Ambassador

    RenuityMilwaukee, WI, US
    serp_jobs.job_card.part_time
    Mad City Windows & Baths, a Renuity Company.Earn up to $50,000-$70,000 in your first year!.Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive eve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Support Specialist

    Sales Support Specialist

    FastSignsLake Geneva, WI, US
    serp_jobs.job_card.full_time
    Fastsigns Sales Support Specialist.Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing si...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Team Lead

    Customer Service Team Lead

    UlineRacine, WI, US
    serp_jobs.job_card.full_time
    Pay from $28 to $35 per hour with significant growth and earning potential!.Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Wireless Consultant

    Retail Wireless Consultant

    T-Mobile USA, Inc.Racine, WI, United States
    serp_jobs.job_card.full_time +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pack...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Project Administrator

    Project Administrator

    MSA Professional ServicesMilwaukee, WI, US
    serp_jobs.job_card.full_time
    MSA has an opportunity for a Project Administrator at our Kiel, Madison, Milwaukee, or Mequon office locations.You will have the opportunity to assist with preparing action plans, analyzing risk, a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Agent

    Customer Success Agent

    Robert HalfMilwaukee, WI, US
    serp_jobs.job_card.permanent
    We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin.In this position, you will play a critical role in ensuring our customers receive exceptional value an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customs and Border Protection Officer - Experienced (GS9)

    Customs and Border Protection Officer - Experienced (GS9)

    US Customs and Border ProtectionHartford, WI, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Associate I

    Customer Service Associate I

    Family DollarRacine, WI, US
    serp_jobs.job_card.full_time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Insurance Coordinator

    Insurance Coordinator

    Atlas Van LinesLake Geneva, WI, US
    serp_jobs.job_card.full_time
    TopHAT Logistical Solutions, a division of Atlas Logistics, spans coverage across the United States and Canada.TopHAT is a full service "white glove" delivery company specializing in final mile, de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days