IT Help Desk - Dallas, TX

Overview

Itochu Building Products (IBP) Holdings has an immediate need for IT Help Desk. Comprised of Master Halco, Alta Forest Products, Daiken North America, and US Premier Tube Mills; Itochu Building Products is the largest and leading manufacturer and wholesale distributor of fencing products in North America.

As the member of the IT Help Desk , you will be the primary support conduit for all of Itochu Building Products companies. You will be responsible for answering support calls, administering the help desk mailbox and entering the trouble tickets into the Help Desk system and escalating tickets to resolution. You will also perform basic troubleshooting, maintain service contracts of office equipment and be our first line of support for our users. This position will be based out of our Dallas, TX headquarters.

Why Join our Company?

• A culture that values opportunity for growth, development and internal promotion
• Lucrative compensation package
• Comprehensive medical anddental benefits programs
• 401 K retirement savings program with company match
• Casual Dress
• Company entertainment discounts
• Tuition reimbursement for job related training
• Generous paid time off and paid holidays

Responsibilities

Qualifications

Required Education and Experience :

Required Skills / Abilities :

Work Environment : Office environment

Physical Demands : This job requires the ability to sit, climb, stand, lift and / or move.

Position Type and Expected Hours of Work : This is a full-time position. Days of work are Monday through Friday.

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