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Patient Access Specialist
Patient Access SpecialistDexian • Phoenix, AZ, United States
Patient Access Specialist

Patient Access Specialist

Dexian • Phoenix, AZ, United States
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Job Title : Patient Access Specialist

Location : Pheonix, AZ 85004

Duration : Temp to Hire

Pay Range : $19 - $21 / hr

Start Date : 11 / 10

Interviews will take place 10 / 24-10 / 31

Job Description

The Patient Access Specialist is responsible for assisting patients, healthcare providers, and pharmacies with access to prescribed therapies. This role involves verifying insurance benefits, obtaining prior authorizations, and coordinating financial assistance to ensure timely initiation of treatment.

Key Responsibilities

  • Perform insurance benefit verification for prescribed medications and determine patient coverage.
  • Obtain and follow up on prior authorizations and appeals with insurance companies.
  • Communicate with healthcare providers, pharmacies, and patients to resolve access issues.
  • Assist patients with enrollment in copay or patient assistance programs.
  • Document all communications and case updates in CRM or case management systems.
  • Ensure all activities comply with HIPAA and company policies.
  • Provide high-quality customer service and meet performance goals.

Qualifications

  • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
  • 1–3 years of experience in patient services, healthcare call center, pharmacy, or reimbursement support.
  • Knowledge of insurance verification, prior authorization, and payer processes.
  • Strong communication, problem-solving, and organizational skills.
  • Proficiency in MS Office and CRM platforms (e.g., Salesforce).
  • Experience with specialty medications or patient support programs is preferred.

    • Core Competencies

  • Customer service excellence
  • Attention to detail
  • Empathy and professionalism
  • Team collaboration
  • Time management

    • Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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