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Solutions Architect (Amazon Connect)

Solutions Architect (Amazon Connect)

ZipRecruiterPembroke Twp, IL, United States
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Job DescriptionJob DescriptionCompany Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and / or budget objectives since our inception in 1989.

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We seek an experienced Solutions Architect to transform customer experiences by designing and deploying cutting-edge, cloud-based contact center solutions. The primary purpose of this role is to serve as our expert in architecting end-to-end customer experience (CX) solutions powered by  Amazon Connect . You will be responsible for integrating Amazon Connect with the broader AWS ecosystem and third-party technologies to create seamless, scalable, and intelligent contact center operations that deliver measurable business value.

Responsibilities :

  • Serve as the subject matter expert on  Amazon Connect , working with enterprise clients to understand their challenges and goals, and then develop customized solution proposals that clearly articulate the benefits and technical approach.
  • Analyze complex business requirements and design comprehensive technical architectures that integrate  Amazon Connect  with CRM systems (e.g., Salesforce, Service Cloud), AWS services (Lambda, Lex, DynamoDB), and other customer experience tools.
  • Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of  Amazon Connect  solutions.
  • Develop complete solution designs covering  Amazon Connect  architecture, contact flows, data integration plans, and security considerations to guide successful deployments.
  • Support sales teams by answering deep technical questions, proposing innovative solutions built on  Amazon Connect  to client challenges, and enhancing our technical proposals.
  • Stay updated on  Amazon Connect  and AWS service innovations, working with our partners to incorporate new features like AWS AI services, Wisdom, and Voice ID into our solutions.
  • Perform other duties as may be required consistent with the purpose of this role.

Qualifications

  • 10+ years of experience architecting or selling products and services within CX / Contact Center ecosystems.
  • 2+ years of hands-on professional services experience designing and implementing  CCaaS solutions, with a strong emphasis on Amazon Connect .
  • Proven expertise in integrating  Amazon Connect  with key technologies such as CRM platforms (e.g., Salesforce), WFM, and speech analytics.
  • In-depth, hands-on experience with the AWS ecosystem  (e.g., Lambda, S3, DynamoDB, Lex) is required; AWS Certification (e.g., Solutions Architect Associate) is highly .
  • Strong understanding of Customer Experience transformation initiatives, including the design and implementation of BOTs and AI solutions within  Amazon Connect .
  • Strong communication and organizational skills, with the ability to present architectural concepts clearly to both clients and internal teams, manage multiple priorities effectively, and work independently.

    • We offer :

  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, courses, and a relocation program.
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and opportunities.
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and equality.
  • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of , , , , , , , veteran status, , , or any other protected status under applicable law.

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

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    Solution Architect • Pembroke Twp, IL, United States